Your privacy is important to us
Your trust is our most important asset. This includes the trust that we will keep the information you provide to us secure and treat it only as permitted by law. This notice tells you about the policy we have adopted and the practices that we use in handling the information you furnish to us.
Our privacy pledge
- We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.
- We restrict access to your nonpublic personal information to those employees who need to know it in order to provide products and services to you, and we train our employees on how to handle and protect that information.
- We do not disclose any nonpublic personal information about you to any affiliate or non-affiliated third party other than those permitted by law and only for the purpose of transacting the business of your insurance coverage or your claim.
Information we collect
We may collect nonpublic personal information about you from the following sources:
- Directly from you (on insurance applications or other forms you fill out, or through telephone or in-person interviews), such as your name, address, telephone number, and social security number.
- From your transactions with us, our affiliates or others, such as your premium payment history.
- From third parties, such as other companies or government agencies, such as your driving record or claims history.
- From medical professionals or medical records, such as information necessary to adjust claims.
- From inspections or photos taken of your property, such as information about the value or condition of property proposed for coverage.
- From consumer reporting agencies, such as your credit history. Upon request, we will tell you how to get a copy of this report. The agency that prepares the report for us may retain the report and disclose it to others as permitted by law.
Information we disclose
We do not disclose nonpublic information about our customers or former customers, except as permitted by law. That means that we may disclose information to:
- Third parties who perform professional, insurance, or business functions for us.
- Insurance institutions, agents or consumer reporting agencies in connection with any application, policy or claim involving you or your policy.
- Claims adjusters, appraisers and others to defend or settle claims involving your policy.
- Medical professionals or medical institutions to verify coverage or conduct an audit of services.
- A group policyholder to provide information regarding the status of a claim, to report claims experience or to conduct an audit of our operations or services.
- An insurance regulatory authority in connection with the regulation of our business, or to a law enforcement agency, governmental authority or other authorized person or institution to protect our legal interests, detect or prevent insurance fraud or criminal activity, or as otherwise permitted or required by law.
- Businesses that conduct scientific or actuarial research.
- Lienholders, mortgagees, lessors or other persons having a legal or beneficial interest in your property.
Information access & correction
You have the right to request access to the personal information that we record about you, to have reasonable access to it and to receive a copy. To do so, contact us at:
Arbella Insurance Group
1100 Crown Colony Drive
P.O. Box 699103
Quincy, MA 02269-9103
Your request must include your complete name, address, date of birth, type of policy held or applied for and all policy numbers issued to you by us. Certain types of information collected when processing claims or involving pending litigation need not be disclosed to you.
Within 30 business days of receiving a request, we will inform you of the nature of the recorded personal information that we have about you. You may review it in person or receive a copy at a reasonable charge. We will identify the persons, institutions or types of institutions to whom we have disclosed such information within 2 years prior to your request.
After you have reviewed your information, you can contact us if you believe that any of it should be corrected or deleted. You should be specific about what information is wrong and why. We will consider your request and notify you that the change has been made or the reason for our refusal, which you will have an opportunity to challenge.
Please read on for details on the use of information collected at our site.
What information do we collect?
As with any website, our web server automatically recognizes the domain name of your Internet service provider whenever you visit. Our web server also reports the total number of visits to each page on our site. We collect any information volunteered by consumers, such as answers to survey questions.
Is the information secure?
When you fill out a form on our site, your information is transmitted using encryption technologies. If you’re sending information to our Internet e-mail address, please remember that your message is subject to viewing, alteration and copying by potentially anyone on the Internet. Please send confidential correspondence via U.S. mail or call one of our insurance specialists at 888-519-9996. We are not responsible for the security or confidentiality of communications you send us through the Internet using the e-mail process.
How do we use the information?
Bearingstar does not sell, trade, or rent your personal information to outside companies. The information that is collected is used for internal review only. Some examples of the ways in which we may use this information are
- to improve the content and response time of our site,
- to notify you about important functionality changes to the website, new services, and new information we think you’ll find valuable and
- to send you information about Bearingstar services and products that we believe may be of interest to you.
By using our website, you consent to the collection and use of this information by Bearingstar. If you would rather not receive information or any announcements from Bearingstar, please let us know by sending an e-mail.
You may also write to us with your request at:
ARBELLA INSURANCE GROUP
Attention: Privacy Officer
P. O. Box 699103
Quincy, MA 02269-9103
Toll Free: 800-972-5348